Upstate Henna Policy

Retainer

A 30% retainer is required to book an appointment.

Retainers are nonrefundable*.

The remaining balance must be paid at the end of the service in cash or e-transfer – deposits are used toward your total fee.

*In the unlikely event that I need to cancel a full refund will be issued.

CANCELATION POLICY

Appointments may be rescheduled given at least 48 hours notice (you can do this only ONCE). Also, your rescheduled appointment must be within a 60-day period.

If you are more than 15 minutes late, your session will be cancelled/rescheduled (rescheduling fees applies.)

**NO CALL/NO SHOW will be charged the full amount of your service(s).

TARDINESS

You should arrive 10 minutes prior to your scheduled time. Please be respectful of your artist's time as well as that of our other clients, and arrive in a timely manner.

Clients who are late for scheduled appointments may receive abbreviated service. We allow for a single appointment reschedule (within 48 hour notice) without penalty.

Please contact your artist if you will be more than 15 minutes late to avoid cancellation.

Regretfully, we are unable to accommodate those with regular tardiness, last minute cancellations, and/or no-call/no-shows.

GRATUITIES

As a luxury beauty service provider, a 20% gratuity is customary for satisfactory service.

Your generosity is very much appreciated.

CHILDREN & GUESTS

In efforts to offer a pleasant and professional atmosphere, we ask that you limit your guests while you receive services.

Due to safety implications, children who are not receiving services are not permitted.

REFUNDS

We do not offer refunds, exchanges, or credits on any services, gift certificates, or retail items.

Your experience is important to us.

Please read all service descriptions and/or inquire when necessary to ensure you’ve selected the service which best suits your needs.

ALTERNATIVE FORMS OF PAYMENT

You can pay your full balance at the time of booking.

If you would like to pay your remaining balance at time of service, you may use:

Zelle/PayPal (upstatehenna@gmail.com) or complete your payment online.

Credit Cards accepted. Cash appreciated!

Personal checks are not accepted.

HEALTH AND WELLNESS

Please do not come if you are experiencing cold/flu/covid like symptoms. If you arrive exhibiting symptoms of illness, your appointment may be canceled at your artist’s discretion and no refunds will be provided.